1. Introduction & Scope
Bhaggo io ("we", "us") is an internationally licensed online betting and gaming platform. This privacy policy explains what data we collect when you use bhaggo io, how we use it, and how we protect your privacy.
This privacy policy applies to:
- Users of the bhaggo io website and mobile application
- Applies to both registered members and guest users
- For users who contact us via support chat or email
- Participants in our promotional activities
By using our platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of bhaggo io.
2. What Information We Collect
Bhaggo io collects two types of data — information you provide directly, and data generated automatically while you use the platform.
Information Provided Directly
- Full name, date of birth, and gender
- Email Address & Mobile Number
- Home address & country
- National ID or passport number (for KYC verification)
- Payment method details (bKash, Nagad, Rocket account numbers)
- Messages and attachments you send via support chat
Automatically Collected Information
- IP address & device information (model, operating system)
- Browser type & version
- How long you visited the website and which pages you viewed
- Betting History & Transaction Records
- Login time, date & location
- Data from Cookies & Tracking Technology
Please Note: We never store your full payment card number or bank password. Only the information necessary to verify transactions is retained.
3. How Your Data Is Used
Bhaggo io uses your data only for specific and lawful purposes. The table below provides a full breakdown of how your data is used:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name & Identity | Account Creation & KYC Verification | Contractual Obligations |
| Contact Information | Notifications & Support | Legitimate Interests |
| Financial Information | Deposit & withdrawal processing | Contractual Obligations |
| Betting History | Service Improvement & Responsible Gaming | Legitimate Interests |
| Device & IP | Fraud Prevention & Security | Legal Obligations |
| Contact Information | Promotional Offers (subject to consent) | Your Consent |
4. How Long We Retain Your Data
Bhaggo io does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
Account Information
For the duration of your account and up to 5 years after closure, as required under international AML regulations.
Financial Transaction Records
A minimum of 7 years — as required by financial regulatory obligations. These records are used for anti-money laundering purposes.
Cookies & Session Data
Session cookies: deleted when you close your browser. Persistent cookies: expire after a maximum of 1 year.
Support chat records
Up to 2 years after resolution. May be retained anonymously for quality control and training purposes.
Marketing Consent Data
Retained until you withdraw consent. Withdrawal requests take effect within 30 days.
5. Who Your Data Is Shared With
Bhaggo io never sells your data. However, limited information may be shared with certain trusted third parties as necessary to operate our services.
Payment Processors
Necessary information is shared with payment platforms such as bKash, Nagad, and Rocket to process deposits and withdrawals. These processors are governed by their own privacy policies.
Regulatory Authorities
Certain information may be shared with licensing authorities and government agencies as required by law, including tax authorities and financial intelligence units.
Technology Service Providers
We work with trusted technology partners for cloud hosting, cybersecurity, and analytics services. They process data solely in accordance with our instructions.
Bhaggo io never sells or shares your data with advertising agencies, data brokers, or other betting platforms.
6. Cookies & Tracking Technology
Bhaggo io uses cookies on its website and app to enhance your experience and ensure platform security.
Cookie Types
- Essential Cookies: Used to maintain your login session and verify security. Disabling these may cause the site to function incorrectly.
- Functional Cookies: Used to remember your preferred language and settings.
- Analytics Cookies: Helps us understand which parts of the website are used most. This information is anonymous.
- Marketing Cookies: Used to show you promotions relevant to your interests. You can opt out at any time.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features on bhaggo io to stop working.
7. Your Privacy Rights
Under the bhaggo io Privacy Policy, you have a number of important rights that you can exercise at any time.
- Right to Access: You may request to see what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances, you can request that your data be deleted.
- Right to Restrict Processing: You have the right to object to the use of your data.
- Data Portability: You may request a copy of your data in a readable format.
- Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.
To exercise these rights, email us at (support@bhaggoio.app) and we will respond within 30 days.
8. Security Measures
Bhaggo io uses industry-standard security technology to protect your data. Our security infrastructure is regularly verified through third-party audits.
- All data transmissions are secured with 256-bit SSL/TLS encryption
- Databases are encrypted and backed up on a regular basis
- Two-Factor Authentication (2FA) available
- Suspicious login attempts are automatically detected and blocked
- Staff can only access data on a need-to-know basis
- Regular cybersecurity training and penetration testing are conducted
Data Breach Response Plan: In the event of a data breach, we will notify the relevant authorities within 72 hours and promptly inform any affected users.
9. Children's Privacy
Bhaggo io strictly prohibits registration by anyone under 18. We do not knowingly collect any information from minors.
If we become aware that a minor has created an account, we will immediately close that account and delete all associated data.
10. Contact & Complaints
For any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team:
- Email: support@bhaggoio.app
- Response time: within 30 business days
If you are unable to resolve an issue directly with us, you have the right to lodge a complaint with the relevant data protection authority.